Terms and Conditions of Service
General Information
Japanese Knotweed Plus Ltd always recommends arranging an inspection of the client’s site by our qualified surveyors for correct identification of Japanese knotweed as there are many similar species that can be mistaken for Japanese knotweed throughout their growing cycle.
No charges will be made by Japanese Knotweed Plus Ltd for identifying any weed issues from photographs sent by a potential client through our website or by email. In certain cases, 100% correct identification cannot be guaranteed using photographs.
Japanese Knotweed Plus Ltd will not be held liable for any misidentification errors using photographs sent by a potential client.
Communication between Japanese Knotweed Plus Ltd and potential client related to photographic identification cannot be used as official confirmation of identification of weeds.
A Japanese Knotweed Survey Report (further referred to as survey report) with official confirmation of identification of weeds will only be provided after inspection of the site.
Japanese Knotweed Survey Report
A survey cost is a subject to an upfront charge of £200.00 applicable within a radius of 20 miles from the Japanese Knotweed Plus Ltd registered office. Japanese Knotweed Plus Ltd reserves the right to increase the amount of £200.00 in line with increasing overheads, e.g. if the survey is to be undertaken outside of the 20-mile radius.
The survey cost covers the surveyors’ travel time, site inspection and administration in producing the survey report.
The survey report is provided free of charge after completion of the survey.
The survey cost at £200.00 or other agreed charge (see above) will be deducted from the final bill if we are employed to carry out an eradication treatment/monitoring course.
The survey charge will be non-refundable if there has been a deliberate attempt by the client to hide any evidence of weeds from our surveyors at the time of the survey or before any treatments begin.
Japanese Knotweed Plus Ltd will not be held responsible or liable for any legal proceedings issued by the client or their chosen claims solicitor with regard to misidentification due to a deliberate attempt by the client to mislead our surveyors or spraying operatives.
We are obliged to report any deliberate attempt to defraud the company or any potential buyers etc, to the relevant authorities. Please note that any attempt to defraud the company could result in a substantial fine to the client which will be imposed by the Environment Agency/government.
Site Inspection by Japanese Knotweed Plus Ltd Will Include the Following:
- Identification of Japanese knotweed and/or other nuisance weeds at the client’s property/site.
- Assessment of the scale of infestation and the risk posed by weeds to the client’s property/site.
- A full walk across the site and adjacent land that may also be contaminated.
- Producing photo evidence showing contaminated areas on the client’s site and as much as possible on adjacent sites when required.
- A measurement of the total area of contamination in square metres.
- A measurement of distances from the infested area to the habitable space(s) and/or the property boundary where applicable.
- Professional advice on the weed treatment procedures best suited to the client’s property/site.
Following the survey of the site and once payment is received by Japanese Knotweed Plus Ltd, a survey report including relevant legislation will be sent to the client electronically within three working days (the preparation time of the report may be increased during busy periods).
If the client decides to undertake treatment with Japanese Knotweed Plus Ltd, a formal Japanese Knotweed Management Plan & Control Work Report (further referred to as management plan) will be provided.
A hard copy of the survey report will be available for an additional charge of £10.00. The charge covers print work and postage. Additional time for delivery by post should be considered.
A charge of £10.00 will be applied to post a hard copy of the management plan to the client.
The management plan will be updated after each treatment/monitoring action has taken place. Additional time for delivery by post will be required.
A ten-year insurance backed guarantee provided by the third party (valid from the date of the treatment agreement with us) will be offered to the client free of charge if the cost of treatment course does not exceed £5,000.00. The insurance covers the cost of any ongoing treatments if Japanese Knotweed Plus Ltd should cease trading.
Our Contract
Japanese Knotweed Plus Ltd usually undertakes the work ourselves. However, we reserve the right to sub-contract to a suitably qualified third party. Where a contract is made with a third party by Japanese Knotweed Plus Ltd, they are not acting as either agent or principal. The contract is made between the client and Japanese Knotweed Plus Ltd and will be subject to our terms and conditions of service.
When the client places an order for our services an acknowledgement email confirming receipt of the order will be forwarded to the client.
By instructing Japanese Knotweed Plus Ltd, the client is agreeing to our terms and conditions of service. When the client instructs Japanese Knotweed Plus Ltd, this is the client’s responsibility that all details provided to Japanese Knotweed Plus Ltd are true and accurate. False information will void the contract.
We always make the effort to give the client a notice before our operatives visit the property/site to undertake a treatment or monitoring.
The times of treatment may vary according to the availability of manpower and is subject to delays resulting from weather conditions or force majeure for which we will not be held responsible.
Once the treatment has commenced, Japanese Knotweed Plus Ltd reserves the right to modify the management plan regarding the treatment/monitoring in line with the best practice of the company.
A ten-year insurance backed guarantee policy will only be provided to the client on request within a seven-day period of receipt of full payment of the invoice. If the policy is not requested within this period, it might not be supplied by the company.
It is the sole responsibility of the client/landlord to supply copies of the survey report, management plan, terms and conditions of service and other relevant documents to the new owner/tenant.
Cancellation of the Contract
Once notice of our arrival to the property/site has been given, if the property/site owner or the tenant does not allow access to our operatives, the treatment will be stopped with no refund of the payment for our services.
Once a treatment/monitoring course has started, it is the responsibility of the client/new owner/landlord/tenant to ensure that the treated area is not disturbed by any means, e.g. poisoning, digging, cutting, trampling or building. If we find that there is a potential that dormancy of the plant has been caused by any of the above, the treatment/monitoring may be stopped with no refund of the payment for our services.
If the treated area has been disturbed by any means listed above, it is at the discretion of the company to decide if the treatment can be continued. The client may be offered the opportunity to proceed with treatment for an extra charge. The management plan will be modified accordingly and agreed with the client. If the client does not agree to continue treatment for the extra charge the treatment/monitoring will be stopped with no refund.
Complaints
We operate a complaints handling procedure, which we will use to resolve disputes should they arise. If the client has any comments or complaints, one of the directors of Japanese Knotweed Plus Ltd may be contacted directly.
This Agreement
The above Terms and Conditions of Service constitute the agreement between the parties and supersede any and all preceding and contemporaneous agreements between the client and Japanese Knotweed Plus Ltd.
Japanese Knotweed Plus Ltd reserves the right at any time to modify this agreement and to impose new or additional terms.
Japanese Knotweed Plus Ltd.
Registered Address: 139-143 Union St, Oldham, Lancashire, OL1 1TE
Registration Number in England and Wales: 09777855
Phone: 0161 883 0666
Email: info@japaneseknotweedplus.co.uk
